About the Course
ADACALL's vocational course in hotel reception is the perfect way to gain a comprehensive understanding of the hotel industry. It covers a wide range of topics related to the hospitality sector and includes everything from understanding customer needs and managing guests, to improving customer service standards and problem solving. Students will also explore strategies for promoting their hotel and learn the basics of running a successful business.
The course focuses heavily on customer service, teaching students how to deal with different types of guests and develop customer service techniques that will keep them satisfied. They will also learn how to handle complaints and solve disputes, as well as how to develop and implement ideas to improve the customer experience. They will also develop their communication and negotiation skills, as well as their knowledge of the hospitality industry.
In addition, this course covers important topics like marketing, budgeting, and cost control. Through this, students develop the ability to make informed decisions about their hotel’s operations. They also learn how to develop and manage relationships with vendors, suppliers, and other partners.
At the end of the course, students will be prepared to take on a wide range of roles within the hospitality sector, including as receptionists, customer service representatives, front desk supervisors, and management staff. With ADACALL's vocational course in hotel reception, they can gain the necessary skills and knowledge to become successful and respected in the industry.
Some qualities of our teachers include appreciable skills in communication, listening, collaboration, adaptability, empathy and patience. They have all the characteristics needed for effective teaching such as managing an engaging classroom presence, value in real-world learning, exchange of best practices and a lifelong love of learning.