Liaison & CRM
About the Course
Liaison & CRM vocational course offers learners an excellent opportunity to learn the fundamentals of customer relationship management. This course offers students the skills required to develop and maintain relationships with customers, build customer loyalty, and create lasting relationships.
Through the course, learners will learn how to identify customer needs, design customer service strategies, and measure customer satisfaction.
Furthermore, the course covers topics such as customer journey mapping, database mining, customer segmentation, and also teaches students how to analyze customer feedback to inform customer service practices and strategies.
This course also allows students to explore how to use technology to create customer loyalty and optimize customer service experiences. The course is designed to help learners understand how to effectively use customer relationship management techniques to increase customer engagement, build customer loyalty, and maximize profit potential.